Dhakabat Privacy Policy — Our Commitment to Protecting Your Data

Dhakabat (dhakabat.app) is a trusted online gaming platform in Bangladesh. We offer Sports Betting, Live Casino, slots, lottery, and jackpot services. dhakabat's privacy policy applies to all users of our platform — whether accessed via website, mobile app, or any other channel.

This privacy policy explains what personal data dhakabat collects, how it is used, how long it is retained, when it may be shared with third parties, and what rights you have as a user.

By creating an account on dhakabat or using the platform, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

• This Policy Bengali language and is the authoritative version.
• This policy was last January 2026 was last updated.
• Dhakabat reserves the right to update this policy at any time. You will be notified by email if any changes are made.

Dhakabat only collects data that is strictly necessary to operate the platform. We never collect unnecessary or excessive information.

Dhakabat uses your data only for specific, legitimate purposes. We never use your information for anything beyond what it was originally collected for.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposits, send withdrawals, and maintain transaction records.
• Customer Support: To resolve your complaints, questions, and issues promptly and effectively.
• Security & Fraud Prevention: To detect and prevent account hacking, money laundering, and fraudulent activity.
• Legal Obligations: To comply with government regulatory requirements and adhere to anti-money laundering regulations.
• Service Improvement: To analyze platform performance and enhance your gaming experience.
• Promotional communications: With your consent, to keep you informed about bonuses, offers, and updates.

Dhakabat never uses your personal information for profiling or targeted advertising. Your data is used solely to improve services on the dhakabat platform.

Dhakabat does not sell your personal data to third parties. However, limited information may need to be shared in certain specific circumstances.

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions. Each of these providers has its own privacy policy.
• Law enforcement authorities: Information may be disclosed in response to a valid court order or a lawful request from a government authority.
• Technology service providers: Cloud storage and cybersecurity service providers may access limited data, but they operate under strict confidentiality agreements.
• Audit & Compliance: Certain information may be shared as required for regulatory audits.

Dhakabat uses industry-leading security technology to protect your data. Our security infrastructure is continuously monitored and updated.

• Encryption: All data transfers are secured with TLS 1.3 protocol and 256-bit AES encryption.
• Server Security: Our servers are monitored around the clock and undergo regular security audits.
• Two-Factor Verification: Two-Factor Authentication (2FA) is available to add an extra layer of security to your account.
• Staff Training: dhakabat staff receive regular data protection training and adhere to a strict privacy policy.

Data Retention Period: Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years due to legal obligations, after which it is permanently deleted.

Dhakabat uses cookies on its website and app to improve your experience. We only use cookies that are strictly necessary.

• Essential Cookies: To maintain login sessions, verify security, and save language preferences. The platform cannot function properly without these.
• Functional cookies: To remember your preferences, such as game type and display settings.
• Analytical Cookies: To understand platform usage statistics — fully anonymized data.

You can delete or block cookies at any time through your browser settings. Keep in mind that blocking essential cookies may cause certain platform features to stop working.

As a dhakabat user, you have full rights over your personal data. We respect those rights and make every effort to fulfill them in a timely manner.

• Right to Access: To find out what personal information we hold about you, email us at support@dhakabat.app. You will receive a response within 7 business days.
• Right to Correction: If any of your information is incorrect or incomplete, you can update it through your account settings or by contacting our support team.
• Right to Erasure: You may request the permanent deletion of your account and associated data at any time. Certain information may be retained for a specified period due to legal obligations.
• Right to restrict processing: You can request that the processing of your data be restricted in certain circumstances.
• Right to Opt Out: You can opt out of marketing emails or SMS at any time. Every email includes an unsubscribe link at the bottom.
• Right to file a complaint: If you have a concern about our privacy policy, you can reach us directly at privacy@dhakabat.app.

Dhakabat is strictly for adults aged 18 and above. We do not knowingly collect data from minors or permit them to use the platform.

• Age is verified at registration, and any account suspected of belonging to a minor is suspended immediately.
• If we inadvertently collect data from a minor, it will be deleted immediately.
• If parents suspect their child is using the platform, please contact support@dhakabat.app immediately.

Dhakabat may update this privacy policy at any time. When changes are made, the following process will be followed.

• For significant changes, you will be notified at your registered email address at least 14 days before the changes take effect.
• Minor changes (spelling corrections, clarifications) may be made without notice, but the date at the top of the page will always be updated.
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about our Privacy Policy, reach out to us directly. Our dedicated privacy team is ready to address all your queries.

• General support: support@dhakabat.app
• Privacy-related: privacy@dhakabat.app
• Filing a complaint: complaints@dhakabat.app
• Response time: Typically within 24–48 hours; up to 7 business days for complex cases.

For more details, visit our FAQ Page View or Responsible Gaming Read the page.