Dhakabat Terms & Conditions — Your Rights and Responsibilities

These terms and conditions apply to the dhakabat platform (dhakabat.app) and all associated services. dhakabat is an online gaming platform serving users in Bangladesh, offering slots, card games, Live Casino, Sports Betting, and lottery services.

By using the dhakabat website or mobile app, registering, or playing any game, you confirm that you have read, understood, and agreed to these terms and conditions. They form a legally binding agreement between you and dhakabat.

Dhakabat reserves the right to update these terms and conditions at any time. Changes take effect as soon as they are published on the website. Continued use of the platform constitutes acceptance of the revised terms.

• These terms are available in both English and Bengali. In the event of any dispute, the Bengali version shall be considered the authoritative text.
• Dhakabat only operates in regions where online gaming is legally permitted.
• It is the user's sole responsibility to comply with the laws and regulations of their own country or region.

To open an account with dhakabat, you must meet the eligibility requirements below. Failure to comply with these conditions gives dhakabat the right to terminate your account at any time.

• Age Requirement: You must be at least 18 years old at the time of registration. A government-issued ID may be requested to verify your age.
• Single Account: Only one account is permitted per person, household, or device. Any attempt to create multiple accounts will result in all accounts being closed immediately.
• Accurate Information: You must provide accurate and complete information during registration. Providing false information may result in account termination and forfeiture of any deposited funds.
• KYC Verification: Before making a withdrawal, you must verify your identity using a national ID card or passport.
• Account Security: You are solely responsible for keeping your password and login credentials confidential. Account sharing is strictly prohibited.

Dhakabat supports Bangladesh's most popular mobile banking methods. Please follow the guidelines below when making a deposit.

• Minimum Deposit: A minimum deposit of ৳100 is required per transaction.
• Maximum Deposit: A daily maximum deposit limit applies. Full details are available on the payments page.
• Accepted Methods: Deposits can be made via bKash, Nagad, and Rocket.
• Processing Time: Deposits are typically credited to your account within 5 minutes. If you experience any issues, please contact support.
• Proof of Transaction: Save your transaction ID after making a deposit — you will need it if any issues arise.

Dhakabat does not accept third-party payments. Deposits must be sent from the mobile number registered to your account — payments from any other number will not be accepted.

Withdrawing your winnings at dhakabat is quick and straightforward. Just make sure you meet the conditions below.

• KYC is mandatory: Identity verification must be completed before your first withdrawal.
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 per transaction.
• Processing Time: For verified accounts, withdrawals are processed within 15 minutes to a maximum of 24 hours.
• Same Method: Withdrawals must be made using the same method used for the deposit.
• Bonus Wagering: If you have an active bonus, the wagering requirement must be met before you can make a withdrawal.

Dhakabat regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you should read before claiming.

• Welcome Bonus: New members receive a 100% bonus on their first deposit. A wagering requirement of 30x typically applies.
• Reload Bonus: A special reload bonus is offered to regular players every week.
• Cashback Offer: Weekly cashback is available based on a percentage of your net losses.
• Referral Bonus: Refer a friend and both of you will receive a bonus.

General bonus rules: each promotion can only be used once. Any attempt at bonus abuse or system manipulation will result in the bonus being voided and may lead to account closure. dhakabat reserves the right to modify or cancel any promotion at any time.

There are a few general rules that apply to all games on dhakabat. These rules apply equally to every player.

• Each game has its own rules and RTP (Return to Player) rate. Please read the game guide before you start playing.
• If a game is interrupted mid-round due to a technical issue, dhakabat will refund the bet for that round.
• If your internet connection drops but a bet has already been processed, the outcome of that bet will be considered final.
• In Live Dealer games, the dealer's decision is final. If you have a complaint, contact support with the Game ID.
• Sports Betting wagers will be settled once official results are published. If a result is later amended, dhakabat will re-settle the bet according to the revised outcome.

Dhakabat is committed to maintaining a fair and safe environment for all players. The following activities are strictly prohibited.

• Fraud & Cheating: Any form of fraud, hacking, or system manipulation.
• Bot Usage: Using automated software or bots to play games.
• Collusion Betting: Using multiple accounts to place bets against one another in order to exploit the system.
• Money Laundering: Using the platform to launder illegal funds.
• Account Transfer: Selling or renting your account to another person.
• False Information: Providing false personal information, identity documents, or payment details.

Dhakabat reserves the right to temporarily suspend or permanently close accounts under the following circumstances.

• Any violation of these terms and conditions.
• KYC verification has not been completed.
• If the account has been inactive for an extended period (12 months or more).
• Upon instruction from law enforcement authorities.
• At the user's own request.

Before closing an account, dhakabat will send an email notice (immediate closure may apply in cases of prohibited activity). For inactive accounts, the balance is preserved and becomes accessible again upon login.

Dhakabat treats the protection of your personal information as its highest priority. To learn how we collect, use, and store your data, please refer to our Privacy Policy page for full details.

• Information provided at registration is used solely for account management and verification purposes.
• Your data is never sold to third parties.
• Information may be shared in response to lawful requests from law enforcement agencies.
• Your data is secured using SSL encryption and modern security technology.

Dhakabat believes gaming should be a source of entertainment, not addiction. We care about the mental and financial well-being of every player.

• Deposit Limit Setting: You can set your own daily, weekly, or monthly deposit limits.
• Break Benefit: You have the option to temporarily suspend your account for a set period of time.
• Self-Exclusion: You may request permanent account closure at any time.
• Lowering Limits: Deposit limits can be lowered immediately, but increasing them requires a 72-hour waiting period.

If you have concerns about your gaming, Responsible Play Visit that page or contact support directly.

If you have a dispute or complaint, please follow the steps below.

• Step 1: Reach our support team via live chat or email. Most issues are resolved within 24 hours.
• Step 2: If your issue isn't resolved by support, submit a formal complaint to complaints@dhakabat.app.
• Step Three: dhakabat will provide a written decision within 7 business days.

Dhakabat may update these terms and conditions at any time. The following policy will apply to any such changes.

• For significant changes, at least 7 days' notice will be given by email.
• Minor changes (such as spelling corrections or clarifications) may be made without prior notice.
• If you do not agree to the updated terms, stop using the platform and request account closure.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.

For any questions or enquiries, please contact our FAQ Page visit that page, or email us at support@dhakabat.app for further assistance.